www.TRUCK-COMPONENTS.co.ZA WEBSHOP Privacy Statement




Hyva is strongly committed to protecting your personal information. This Privacy Statement describes how Hyva handles personal information collected through www.truck-components.co.za website. By using our website and providing your personal information to us, you acknowledge you have seen, understood and agree with our Privacy Statement, and, to the extent this consent is necessary and valid under applicable law, you consent to the collection, use and disclosure of such personal information by us and any third party recipients in accordance with this Privacy Statement.  


Contact us


This web-shop is run by Hyva Southern Africa Proprietary Ltd (Company). If you have any questions or complaints about the way your personal information is processed, or would like to exercise one of your rights set out below, please contact us by one of the following means:


Email: privacy@hyva.com




Hyva Southern Africa Proprietary Ltd


178 Barbara Road, Elandsfontein, Germiston


South Africa




Information we collect about you

When you use our website we may collect information about your usage of the website through cookies and analytics tools. We collect click and browse information and we may collect personally identifiable information about you, such as IP address, cookie ID, web browser, your preferred settings, country, location, etc. Please see our Cookie Policy (https://www.truck-components.co.za/pages/cookie_policy) for further information.


If you choose to open an account with us or submit an enquiry, newsletter subscription or contact form as part of the registration process, you will be asked to provide us with personal information through a form. Information we collect may include: name, job title, company name, invoice and delivery address, email address, telephone number, IP address, payment and other details related to your business interest.


It is our policy to collect only a minimum information level required to complete our task or your request.



Purposes of processing

When you provide personal information to us, we may use it for any of the purposes referred to in this Privacy Statement or as stated at the point of collection (or as obvious from the context of collection), including:


·         to administer and manage the website including

-        by sorting and analyzing user data

-        personalizing and enriching your browsing experience by displaying content that is more likely to be relevant and of interest to you, including profiling & personalised ads


·         to open and manage your account


·         to perform the sales contract with you according to any applicable terms of service, including

-        processing and delivering your order

-        providing you with the required customer service, including repair/warranty service and returns

-        performing a credit check


·         to develop this website, our businesses and services


·         for marketing, PR, promotional activities and information provision concerning the developments within Hyva Group, its services and products (see Marketing, below)



We rely on one or more of the following legal grounds to process your personal information:

·         our legitimate interests in the effective delivery of information, products and services to you and in the effective and lawful operation of our businesses (provided these do not interfere with your rights), including for the following purposes:


o   to correspond and communicate with you


o   to create a better understanding of you as a customer or visitor


o   to administer our websites and for internal operations, including troubleshooting, testing, statistical purposes


o   for marketing activities, other than where we rely on your consent (for example, to tailor marketing communications or send targeted marketing messages via social media and other third party platforms)


o   for efficiency, accuracy or other improvements of our databases and systems (for example, by combining systems or consolidating records we or our group companies hold about you)


o   for the prevention of fraud and other criminal activities


o   to undertake credit checks for finance


o   for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access


o   to comply with a request from you in connection with the exercise of your rights (for example, where you have asked us not to contact you for marketing purposes, we will keep a record of this in order to be able to comply with your request)


o   to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings


o   for general administration including managing your queries, complaints, or claims, and to send service messages to you.


·         to satisfy any legal and regulatory obligations to which we are subject


·         if you have agreed to us processing your personal information for the relevant purpose by providing your consent (see Your Rights in relation to your information / Unsubscribe regarding withdrawing your consent, below)


·         where required to perform a contract with you or in order to take steps at your request before entering into a contract with you (for example, to exchange information for warranties/aftersales)


·         where it is in your vital interest  (for example, if there are any urgent safety or product recall notices to communicate to you or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you).


Security of personal information

We have implemented generally-accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction:


·         We only use reputable third parties to operate our shop and execute your orders

·         The access to the account is provided only after the individual login and password have been issued

·         We use SSL certificates to ensure the security of transactions in our webshop

·         Only authorised persons are provided access to personally identifiable information collected via the website or otherwise.  Such individuals have agreed to maintain the confidentiality of this information.




Please see our Cookie Policy.


Processing locations and transfers to third party service providers

We may share your personal data between the Hyva Group entities on a confidential basis where required for the marketing, administrative and other business purposes. A list of the countries in which Hyva Group entities are located can be found on our website www.hyva.com.


Your information may also be transferred to service providers (third party service providers) to process it on Hyva’s behalf. As an example, in case you choose to have your products delivered by post or courier, we will provide your personal data to the selected carrier or intermediary performing the shipment. In addition, if you agree to rate your experience at our web-shop, some of your data will also be provided to the third-party survey operator. Whenever we transfer your personal data to third party providers, we do so for the purposes for which the information has been submitted, for the administration and maintenance of the website and associated systems, and/or other internal or administrative purposes. We also may transfer personal data to third party service providers of identity management, website hosting and management, data analysis, data backup, security and storage services.


Other disclosures

We may also disclose personal information to third parties under the following circumstances:

·         when explicitly requested by you

·         when required to deliver publications or reference materials as requested by you

·         as otherwise set out in this Privacy Statement.


We may also disclose your personal information to law enforcement, regulatory and other government agencies and to professional bodies and other third parties, as required by and/or in accordance with applicable law or regulation. This includes disclosures outside the country where you are located. Hyva may also review and use your personal information to determine whether disclosure is required or permitted.


What happens if our company is acquired?

We may sell and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Statement, be permitted to use that data only for the same purposes for which it was originally collected.


How long will we keep information about you?

We will retain your personal information on our systems only for as long as we need it, given the purposes for which it was collected, or as required to do so by law, or to establish, bring or defend legal claims. We keep contact information (such as mailing list information) until a user unsubscribes or requests that we delete that information.



Where we are legally required to obtain your explicit consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so. Otherwise, we rely on our legitimate interest to develop our relationship with existing customers and grow our business as a legal basis for contacting you.


Your rights in relation to your information

You may have certain rights under your local law in relation to the personal information we hold about you. In particular, you may have the following rights:

·         to request a confirmation of whether we are processing any personal data on you, and a copy of the personal information we hold about you

·         to ask that we update the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete

·         to ask that we delete personal information that we hold about you, or restrict the way in which we use such personal information

·         to object to our processing of your personal information

·         to withdraw your consent to our processing of your personal information at any time (to the extent such processing is based on consent and consent is the only permissible basis for processing)

·         to ask us to provide you with a copy of that information in structured, commonly used and machine readable form (where our processing is based on your consent or a need in connection with your contract).


If you would like to exercise these rights or understand if these rights apply to you, please contact us by sending an email to privacy@hyva.com.



If you want to unsubscribe from any direct marketing to which you previously opted-in (for example, mailing lists or any registrations) you should look for and follow the instructions we have provided within the appropriate area(s) of the website or in the relevant communications to you.  If you do not wish to receive emails or marketing communications from us, you can at any time contact us at privacy@hyva.com to request that such communications cease.


Third party links

The website may link to third-party websites, applications and social media platforms not controlled by Hyva and which do not operate under Hyva’s privacy practices. When you are directed to third-party platforms, Hyva’s privacy practices no longer apply. We encourage you to review each third-party's privacy policy before disclosing any personally identifiable information.


Right to complain

You have the right to lodge a complaint with the Company or your local data protection regulator if you are concerned about the way we have processed your personal information. Please visit that regulator’s website for further details.  Please note that the regulator may recommend that steps are taken to resolve the matter with the Hyva before involving the regulator itself.


Changes to this Privacy Statement

We may update this Privacy Statement at any time by publishing an updated version. The new modified or amended Privacy Statement will apply from that revision date. Therefore, we encourage you to review this Privacy Statement periodically to be informed about how we are protecting your information.


This Privacy Statement was last modified 26 August 2019.